General Terms and Conditions

General Terms and Conditions of Tina Janscheidt

§ 1 Scope and provider

(1) These General Terms and Conditions (hereinafter "T&Cs") govern the contractual relationship between Tina Janscheidt and you (hereinafter the customer), in the version valid at the time the contract is concluded.

(2) Deviating terms and conditions of the customer are rejected.

Please read these terms carefully before using a service of Tina Janscheidt.

(3) On Tina Janscheidt we offer you the following services:
Web design, Digital marketing, online course creation

§ 2 Conclusion of the contract

(1) Contracts on this portal can only be concluded in the German language.

(2) The customer must be at least 18 years of age.

(3) The presentation of the service on the website does not constitute a legally binding offer. Through the presentation of the service, the customer is merely invited to make an offer.

(4) You agree to receive invoices electronically. Electronic invoices are made available to you by email or in the customer account of the website. For each service we will inform you whether an electronic invoice is available. You can find further information about electronic invoices on our website.

§ 3 Description of the scope of services

The scope of services of Tina Janscheidt consists of the following services:

All services are performed 100% digitally:
Web design, digital marketing, online course creation

§ 4 Prices and shipping costs

(1) No registration is required to use Tina Janscheidt.

(2) If the user wishes to use a paid service, they will be informed in advance that it is subject to charge. In particular, the respective additional scope of services, the costs incurred and the method of payment will be listed.

(3) The provider reserves the right to charge different fee models for different booking times and user groups and in particular for different usage periods, and to offer different scopes of services.

§ 5 Payment terms

(1) Any applicable fee is to be paid to Tina Janscheidt in advance, at the time it is due, without deduction.

(2) Certain payment methods may be excluded by the provider on a case-by-case basis.

(3) The customer is not permitted to pay for the service by sending cash or cheques.

(4) Should the customer choose an online payment method, the customer thereby authorises the provider to collect the amounts due at the time of ordering.

(5) Should the provider offer payment by advance transfer and the customer choose this payment method, the customer shall transfer the invoice amount to the provider's account within five calendar days of receipt of the order.

(6) Should the provider offer payment by credit card and the customer choose this payment method, the customer expressly authorises the provider to collect the amounts due.

(7) Should the provider offer payment by direct debit and the customer choose this payment method, the orderer grants the provider a SEPA core mandate. Should a payment transaction be reversed in the case of payment by direct debit due to insufficient funds or incorrectly transmitted bank details, the customer shall bear the costs for this.

(8) Should the customer fall into default of payment, the provider reserves the right to assert the damage caused by default.

(9) Processing can be carried out via the following means of payment:

• Credit card
• Advance payment
• Bank transfer

If the customer fails to pay, the collaboration will be discontinued immediately. Through renewed payment, the collaboration can be resumed. This is decided on a case-by-case basis.

§ 6 Registration and termination

(1) After the end of the contractual relationship, all of the user's data will be deleted by Tina Janscheidt.

§ 7 Limitation of liability (services)

(1) Tina Janscheidt assumes no responsibility for the content and accuracy of the information in the orderers' registration and profile data as well as other content generated by the customers.

(2) Claims for damages are limited to the foreseeable damage typical for the contract. In the case of default, they amount to a maximum of 5% of the order value.

(3) The provider reserves the right to check the content of a text written by a user as well as uploaded files for compliance with the law and, if necessary, to delete it in whole or in part.

§ 8 Set-off and right of retention

(1) The customer is only entitled to set-off if the customer's counterclaim has been legally established or has not been disputed by the provider.

(2) The customer may only exercise a right of retention insofar as their counterclaim is based on the same contractual relationship.

§ 9 Right of withdrawal

(1) If the customer is a consumer, they have a right of withdrawal in accordance with the following provisions:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period for services is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us (Tina Janscheidt) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the model withdrawal form on our website or send us another clear statement. If you make use of this option, we will send you confirmation of receipt of such a withdrawal without delay (e.g. by email).

To meet the withdrawal deadline, it is sufficient for you to send your notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

For additional information regarding the scope, content and explanations on the exercise, please contact our customer service.

Consequences of withdrawal

If you withdraw from this contract, we must repay you all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days of the day on which we received notification of your withdrawal from this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; in no case will you be charged any fees for this repayment.

If you have requested that the services should begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the point at which you inform us of the exercise of the right of withdrawal with regard to this contract, compared to the total scope of the services provided for in the contract.

Exceptions to the right of withdrawal

You only have to pay for any loss of value of the goods if this loss of value is due to handling of them that is not necessary to check their nature, characteristics and functioning.

The right of withdrawal does not exist or expires for the following contracts:

• for the delivery of goods that are not suitable for return for reasons of health protection or hygiene and whose seal was removed after delivery, or which after delivery were inseparably mixed with other goods due to their nature;
• for the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery;
• for the delivery of goods that are made to customer specifications or are clearly tailored to personal needs;
• for the delivery of goods that can perish quickly or whose expiry date would quickly be exceeded;
• for services, if Tina Janscheidt has provided them in full and you took note before the order and expressly agreed that we may begin providing the service and that you lose your right of withdrawal upon full performance of the contract;
• for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
• for the delivery of alcoholic beverages whose price was agreed upon conclusion of the purchase contract, but which can only be delivered after 30 days and whose current value depends on fluctuations in the market over which the entrepreneur has no influence.

§ 10 Data protection

(1) Should personal data (e.g. name, address, email address) be collected, we undertake to obtain your prior consent. We undertake not to pass on any data to third parties, unless you have previously consented.

(2) We point out that the transmission of data on the internet (e.g. by email) can have security gaps. Accordingly, error-free and trouble-free protection of third-party data cannot be fully guaranteed. In this respect, our liability is excluded.

(3) Third parties are not entitled to use contact details for commercial activities, unless the provider has given the persons concerned prior written consent.

(4) You have the right at any time to receive complete and free information from Tina Janscheidt about the data concerning you.

(5) Furthermore, the user has a right to correction/deletion of data/restriction of processing.

(6) Further information on data protection can be found in the separate Privacy Policy.

§ 11 Cookies

(1) To display the product offering, we may use cookies. Cookies are small text files that are stored locally in the cache of the page visitor's internet browser.

(2) Numerous websites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a string of characters through which websites and servers can be assigned to the specific internet browser in which the cookie was stored. This allows the visited websites and servers to distinguish the individual browser of the data subject from other internet browsers that contain other cookies. A specific internet browser can be recognised and identified via the unique cookie ID.

(3) Through the use of cookies, users of this website can be provided with more user-friendly services that would not be possible without the setting of cookies.

(4) We point out that some of these cookies are transferred from our server to your computer system, whereby these are usually so-called session cookies. Session cookies are characterised by the fact that they are automatically deleted from your hard drive again after the end of the browser session. Other cookies remain on your computer system and enable us to recognise your computer system again on your next visit (so-called persistent cookies).

(5) You can object to the storage of cookies; for this a banner is available which you can reject/accept.

(6) You can of course set your browser so that no cookies are stored on the hard drive or so that cookies already stored are deleted again. Instructions regarding the prevention and deletion of cookies can be found in the help function of your browser or software manufacturer.

§ 12 Place of jurisdiction and applicable law

(1) The law of the Federal Republic of Germany applies exclusively to disagreements and disputes arising from this contract, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

(2) The sole place of jurisdiction for orders from merchants, legal entities under public law or special funds under public law is the provider's registered office.

§ 13 Final provisions

(1) The contract language is German.

(2) We do not offer any products or services for purchase by minors. Our products for children can only be purchased by adults. If you are under 18, you may only use Tina Janscheidt with the involvement of a parent or guardian.

(3) If you violate these T&Cs and we take no action against it, we remain entitled to make use of our rights on any other occasion on which you violate these terms of sale.

(4) We reserve the right to make changes to our website, rules and conditions including these T&Cs at any time. The terms of sale, contract terms and T&Cs that are in force at the time of your order apply to your order, unless a change to these terms is required by law or official order (in which case they also apply to orders you have previously placed). If a provision in these terms of sale is invalid, void or unenforceable for any reason, this provision is deemed severable and does not affect the validity and enforceability of the remaining provisions.

(5) The invalidity of one provision does not affect the validity of the other provisions of the contract. Should this case occur, the provision shall be replaced, according to its meaning and purpose, by another legally permissible provision that corresponds to the meaning and purpose of the invalid provision.